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Old 11-27-2016, 10:26 PM   #1
Andyr
 
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Default Payoneer Contact

Does anyone have a direct contact for them rather than via their contact page ?
The problem being they just keep sending me auto responses and don't seem to bother to read what I am trying to tell them even sent them a screen shot showing that the links they are referring to are simply not there... it is very frustrating to say the least.
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Old 11-27-2016, 11:38 PM   #2
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They might be busy with the PacNet problem and have delegated support to some low level individuals who are not the smartest people
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Old 11-27-2016, 11:48 PM   #3
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Andy email nissimal at payoneer dot com

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Old 11-28-2016, 01:55 PM   #4
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Quote:
Originally Posted by Andyr
Does anyone have a direct contact for them rather than via their contact page ?
The problem being they just keep sending me auto responses and don't seem to bother to read what I am trying to tell them even sent them a screen shot showing that the links they are referring to are simply not there... it is very frustrating to say the least.

This sucks where are the reps?

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Old 11-28-2016, 09:00 PM   #5
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Quote:
Originally Posted by TheButcher
Andy email nissimal at payoneer dot com


Thanks I shall try him this afternoon that would have given the copy and paste monkeys a little over 24 hours to respond with some actual written text... not holding my breath like.
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Old 11-29-2016, 04:02 AM   #6
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Well still no response from support I guess anything other than copy and paste is not in their job description...

Granted there is time zone differences but its supposed to be an International company and they have had more than enough time...

So I have emailed the guy Butcher mentioned... getting very pissed off about this shit to say the least...
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Old 11-29-2016, 09:39 AM   #7
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They were good with support what is going on.
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Old 11-29-2016, 12:30 PM   #8
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Well I am not counting hours like... but still no response from the guy Butcher mentioned or the support monkeys either.... maybe they just do not fucking understand my question that is fine just email me and say so for fuck sake I can re-word it....
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Old 11-29-2016, 03:01 PM   #9
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Awesome customer service ? how many hours now ? oh just another 3 maybe I am impatient... hmm
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Old 11-29-2016, 03:08 PM   #10
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I am honestly surprised no one from there responded to the thread or contacted me back.

I emailed all the Payoneer reps here yesterday, granted some might not be still at the company but I thought Nissim was.

I emailed all these guys.



Allan-Payoneer
Lee at Payoneer
Nissim-Payoneer
romi_payoneer
Talia_Payoneer
tbarzeev

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Old 11-29-2016, 03:22 PM   #11
Andyr
 
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Quote:
Originally Posted by TheButcher
I am honestly surprised no one from there responded to the thread or contacted me back.

I emailed all the Payoneer reps here yesterday, granted some might not be still at the company but I thought Nissim was.

I emailed all these guys.



Allan-Payoneer
Lee at Payoneer
Nissim-Payoneer
romi_payoneer
Talia_Payoneer
tbarzeev


Thank you for your help Dave, I think they possibly view it as a common support problem that requires an auto response......
However when the fucking options they mention are not visible on your account then its a programming issue the fucking retards can not seem to be able to acknowledge that or even read a fucking contact email......
Never had a problem before this the first time... but then again i have never needed to contact retarded support before....

Wonderful and what with all the Epassport stuff a few years back kind of just enforces the risks involved with such company's ! at least with Epass my fucking card worked when they said it would eventually and I got my fucking money !

Bahh....
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Old 11-29-2016, 04:29 PM   #12
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After reading of epass I am not comfortable with these so called payment systems, and hoping payoneer makes me want to feel good

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Old 11-30-2016, 10:43 AM   #13
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@ andyr - any word form them?

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Old 11-30-2016, 10:22 PM   #14
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Quote:
Originally Posted by Pornisgood
@ andyr - any word form them?


Not one fucking word at all !
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Old 12-01-2016, 02:11 AM   #15
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I went back to the contact page and had a good look at the FAQ then whilst selecting the subject on the contact form from the drop down box I deliberately selected the right combination that had no related FAQ ! 10 mins later I get another auto response but this time its not the usual copy and paste FAQ it's a one saying somebody will contact me within the next 3 days...

So in short if you need to contact them make sure you choose a subject that is not on their FAQ !

Lets see what happens in the next 3 days then.
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